DHL today officially inaugurated its new Asia Pacific Regional Office in Singapore. Located at Parkview Square, the new office spans four storeys and brings under one roof the offices of DHL Express' and DHL Danzas Air & Ocean's regional teams following the global integration of the two companies in 2003.

The DHL regional office also houses the company's new Asia Pacific Quality Control Centre (APQCC) established with the aim to further strengthen operations in Asia Pacific and meet the demands of customers. The centre is the first of its kind in the DHL Network and will serve as the nerve centre for all DHL Asia Pacific shipment movement control. The centre will also provide a real-time link for countries to pro-actively manage their own shipment service quality.

"As part of the global integration of DHL Express and DHL Danzas Air & Ocean, the two companies are co-locating their regional management staff in Singapore in a bid to create better synergies, as we have done in Hong Kong. DHL's Singapore and Hong Kong regional offices are ideally located and are at the heart of our operations and key markets in the Asia Pacific," said DHL Express Chief Executive Officer Uwe Doerken at the official opening ceremony presided by Guest-of-Honour Dr Balaji Sadasivan, Singapore's Minister of State for Health and Transport.

"The DHL Asia Pacific regional office represents a strong vote of confidence in Singapore?s renowned position as a transport and logistics hub and speaks volumes of our connectivity and competitiveness," said Dr Sadasivan.
Underpinning the co-location is the strategic imperative to create a leading global logistics operator which will offer the whole range of logistics services to customers from one single source. The new Singapore regional office will house close to 320 staff from DHL Express and DHL Danzas Air & Ocean; complementing DHL's other regional office in Hong Kong.

"With its state-of-the-art communications and transport infrastructure coupled with world class air and sea ports and pro-business environment, Singapore is an ideal place to establish our new Regional Office in the Asia Pacific as well as DHL's first Asia Pacific Quality Control Centre. This marks an important milestone for the new DHL and reflects the physical manifestation of the coming together of DHL and Danzas," said John Mullen, Chief Executive Officer, Asia Pacific, DHL Express.

"The co-location will greatly enhance the synergies of the two companies. This is an essential step in delivering on our promise of being one face to our customers," said Peter Landsiedel, Chief Executive Officer, Asia Pacific, DHL Danzas Air & Ocean.

Featuring state of the art technology, the Asia Pacific Quality Control Centre (APQCC)is a new concept in driving service quality. The APQCC provides real-time visibility and pro-active operational crisis management in operations across the Asia Pacific 24 hours a day, seven days a week.

The Asia Pacific Quality Control Centre is designed to ensure that shipment information is visible to the network within 15 minutes of the event capture, so that every shipment can be processed immediately, and every shipment query answered promptly.

"Customers today want reliability and speed, and DHL has invested heavily in global communications networks, hardware and software tools to ensure that we are linked real-time from courier pickup to ultimate shipment delivery." said Mr Mullen. "Real-time visibility and pro-active monitoring at the Asia Pacific Quality Control Centre ensures precise tracking of our shipments at every individual airwaybill level."

The three key activities of the APQCC are Dynamic Shipment Movement Management, Operational Crisis Management, and Regional Security Monitoring.

Dynamic Shipment Movement Management will involve real-time management from pickup to delivery, pro-active customer notification and service recovery, real-time responses to service incidents, and the implementation of recovery and contingency plans.

The APQCC's Crisis Management Centre will be equipped to signal and respond swiftly to any emergencies that could seriously impact the DHL network.

The Regional Security Centre currently oversees remote online monitoring of key DHL Asia Pacific facilities in Singapore and Hong Kong via digital CCTV networks. Over time, online monitoring will be expanded to include all Asia Pacific countries.

The Asia Pacific Quality Control Centre will also provide round-the-clock security support for the 41 countries and territories in the DHL Asia Pacific network.

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