Claims
We are sorry to hear that our service did not meet your expectations and an official claim has been filed with DHL Express (Poland) Sp. z o. o. Such incidents take place infrequently and should not reflect our standard quality of service. We hope that the information presented on this site will make contact with DHL easier and also expedite the handling of any potential claims.
Complaints can be submitted online. We invite to our application on www.dhlkurier.pl
Claims should be addressed to:
DHL Express (Poland) Sp. z o.o.
Claims Department
Targowa 35 street
90-043 Łódź
fax: (022) 5650649
e-mail: pl.reklamacje.wa@dhl.com
DHL Express (Poland) Sp. z o.o.
Claims Department
Targowa 35 street
90-043 Łódź
fax: (022) 5650649
e-mail: pl.reklamacje.wa@dhl.com
Documents required to initiate domestic claims handling process:
1. Delays claims:
- written claim statement or claim intervention form (available above) containing a short description of the problem, shipping number, the amount claimed and bank account information of of the individual or business filing the claim
- bill of lading – original or copy
2. Damage, loss or missing contents claims:
- written claim statement or claim intervention form (available in Polish language only) containing a short description of the problem, shipping number, amount claimed and bank account information of of the individual or business filing the claim
- bill of lading – original
- in case of insurance claim – statement from Customer stating the claim will not be filed for reimbursement with any other Insurance Company – original
- proof of value of the contents (eg. invoice, produce or repair costs calculation, etc) - original or confirmed photocopy
- “Damage Report”, if applicable – original
DHL standard claim handling time:
- 10 working days after claim documentation is completed
- In the case of insurance claims, handling time may take longer as the decision is undertaken by the Insurance Company
Complaints can be submitted online. We invite to our application on www.dhlkurier.pl
Claims should be addressed to:
DHL Express (Poland) Sp. z o.o.
Claims Department
Osmańska 2 street
02-823 Warszawa
fax: (022) 5650695
e-mail: pl.reklamacje.miedzynarodowe@dhl.com
DHL Express (Poland) Sp. z o.o.
Claims Department
Osmańska 2 street
02-823 Warszawa
fax: (022) 5650695
e-mail: pl.reklamacje.miedzynarodowe@dhl.com
Documents needed to start international air claims handling process:
1. Delays:
2. Damage, loss or missing contents claims:
- written claim statement containing a short description of the problem,
- shipping number
- amount claimed
- bank account information of of the individual or business filing the claim.
2. Damage, loss or missing contents claims:
- written claim statement containing a short description of the problem, shipping number, amount claimed and bank account information of of the individual or business filing the claim
- proof of value of the contents (eg. invoice, produce or repair costs calculation, etc)
- “Damage Report”, if applicable
- 7 working days
- in case of an insurance claim, handling time may take longer (up to 30 days) as the decision is undertaken by the Insurance Company
Complaints can be submitted online. We invite to our application on www.dhlkurier.pl
Claims should be addressed to:
DHL Express (Poland) Sp. z o.o.
Claims Department
Osmańska 2 street
02-823 Warszawa
fax: (022) 5650695
e-mail: pl.reklamacje.miedzynarodowe@dhl.com
DHL Express (Poland) Sp. z o.o.
Claims Department
Osmańska 2 street
02-823 Warszawa
fax: (022) 5650695
e-mail: pl.reklamacje.miedzynarodowe@dhl.com
Documents needed to start international road claims handling process:
1. Delays claims:
- written claim statement or claim intervention form (available above) containing a short description of the problem, shipping number, the amount claimed and bank account information of of the individual or business filing the claim
- bill of lading – original or copy
2. Damage, loss or missing contents claims:
- written claim statement or Claim intervention form (available in Polish language only) containing short description of the problem, the number of the package, amount claimed and bank account number - original
- bill of lading – original or copy
- in case of insurance claim – statement from Customer confirming the claim will not be filed for reimbursement with any other Insurance Company – original
- proof of value of the contents (eg. invoice, produce or repair costs calculation, etc) - original or confirmed photocopy
- “Damage Report”, if applicable – original
DHL standard claim handling time:
- 15 working days after claim documentation is completed (handling time may be extended in the case of an insurance claim)
To submit invoice claim:
- use our invoice claim form
- phone: (042) 6 345 345
- fax: (61) 8 109 137
- written to DHL Express (Poland) Sp. z o.o., Dział Fakturowania, ul. Komornicka 1, 62-052 Głuchowo
- please provide your e-mail address – our communication will be more effective and all updates will be send to you via e-mail
- Invoice claim may concern:
- incorrect price
- incorrect invoice payer
- incorrect product code
- incorrect weight
- other not related to the deliveries
- Documents needed to start invoice claim handling process:
- written claim statement (in any form) is required to start the invoice claim handling process. It should contain description of the problem with number of the shipment
- any other documents if you find it indispensable/ necessary to consider your claim
- Offered claim handling time:
- 10 working days after claim registration
- Invoice claim status and further proceedings:
- after considering your claim DHL Express will replay by letter to you. If claim is positively recognized appropriate credit invoice will be enclosed to the written answer
- if you lodge your claim via Internet you can check the current status online. Additionally you will receive all updated by e-mail
Tracking
