Optional Services – Enhanced Shipping Choices

In addition to the standard DHL Express liability, we provide financial protection to our customers against all risks of physical shipment loss or damage, from any external cause.

Conditions for domestic shipment Insurance are described under paragraph 15 of the Regulations.

DHL Express offers its customers standard DHL-branded packaging items, for Time Definite shipments, completely free of charge such as envelopes and flyers.

A payable range of standard DHL-branded packaging is also available to our customers, such as larger boxes and triangular tubes, ideal for sending heavier goods.

DHL Express offers a range of industry packaging for specialized customer needs, such as Thermo-Controlled Packaging for sending diagnostic specimens. When required, dry ice supplies are also available in most countries.

DHL Express has a service to satisfy shipments of all shapes and sizes. When your shipment is overweight, is outside of accepted dimensions, or requires dedicated handling due to its contents, please contact your local DHL Express office for advice.

For sending express shipments, DHL Express is certified in certain classes of Dangerous Goods in accordance with IATA regulations.

Not enough hours in the day? DHL Express offers a number of pickup and delivery options for when the business day just isn’t long enough. Whether it’s outside of normal business hours, during the weekend, a public holiday, a pickup from or delivery to a remote address, your local DHL Express office will be able to find a solution.

When you need extra peace of mind that your shipment has been delivered, DHL Express can provide a proactive confirmation by fax, email, phone or SMS, whichever is more convenient for you.

DHL Express can arrange for a hard copy of the Receiver’s signature to verify delivery of a shipment. The proof of delivery is sent via fax or email back to the Sender and is an ideal option for customers without internet access.

When the Receiver is not at the address given on the waybill, we will arrange for repeat delivery attempts until the shipment is successfully delivered for you.

If you need to send a parcel to a remote address anywhere in the world, DHL Express will meet the challenge. Thanks to our extensive network, we can help you reach customers and suppliers even in rural or difficult to access locations.

At times, it can be much easier to have your customer collect shipments from a DHL Express facility, rather than attempt a delivery to an uncertain address. Simply request the option at the time of booking or shipment pickup and our Customer Service staff at destination will notify the recipient when the shipment is ready to collect.

DHL Express offers its customers flexible payment and billing options for shipment transport charges, duties and taxes. This flexibility gives the freedom to invoice the Sender, Receiver or Third Party.